Welcome to Luxella. By accessing or purchasing from our brand, you agree to comply with the following terms & conditions. Please read them carefully before placing an order.
Luxella is a luxury fashion house specializing in tailor-made and ready to wear pieces.
All products are made with the attention to detail and high-quality craftmanship.
By shopping with Luxella, you agree to these terms and any updates we make to them in the future.
Orders are confirmed once full or partial payment is received.
Custom-made orders require accurate measurements provided by the client.
Luxella will not be responsible for incorrect sizes due to inaccurate measurements provided.
Once an order has entered production, cancellations are not permitted.
All prices are listed in Kenyan Shillings (KES) unless stated otherwise.
Luxella reserves the right to adjust prices, promotions, and discounts without prior notice.
Payments can be made via M-pesa, bank transfer or other approved methods shared at checkout.
Deliveries are fulfilled by our trusted shipping partners both locally and internationally.
Delivery timelines may vary depending on destination and product type.
Once an order is dispatched, tracking details will be shared with the client.
All photos, designs, logos and content are intellectual property of Luxella.
Unauthorized use, reproduction, or distribution of our designs or content is strictly prohibited.
Our garments are made from delicate, high-quality materials.
Please follow the care instructions provided to maintain longevity and structure.
Luxella is not liable for damage caused by improper handling or cleaning after purchase.